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Regulatory Compliance Policies & Procedures

Online                        Storefront                 Auto               MSB                Commercial

Policies and Procedures describe a company’s operating practices and how they adhere to consumer protection laws.  They are active and live documents that are expected to change as a company finds defects in their operations.

Any change to a company’s covered policy or procedure must first be reviewed by a compliance committee and if agreed upon and updated through the Change Management Policy instructions. Regulators will inspect your documents to ensure lenders and servicers are following this process.

Learn2Comply develops its client’s policies and procedures to meet regulators expectations and train clients on how to operationalize and audit them.

 

New or mature lender or servicer? We can start anywhere!

  • Complete Policy & Procedure Development
  • Review and Update Your Policies
  • Audit Your Policies and Make Recommendations
  • CMS Document Development– 1st Request from CFPB

Typical Policies and Procedures:

PolicyDescription
Regulatory
AML
Anti Money Laundering
FDCPA
Fair Debt Collections Act
TILA
Truth in Lending Act
BSA
Bank Secrecy Act
EFTA
Electronic Fund Transfer Act
ECOA
Equal Credit Opportunity Act
UDAAP
Unfair, Deceptive or Abusive Acts and Practices
GLBA
Gramm-Leach-Bliley Act
FCRA
Fair Credit Reporting Act
Reg. P
Privacy
Reg. B
Fair Lending
CIP
Customer Identification Program
OFAC
Office of Foreign Assets Control
TSR
Telemarketing Sales Rule
TCPA
Telephone Consumer Protection Act
Regulatory Related
Change Management
3rd Party Vendor Management
Complaint Management
Data Handling and Information Security
Underwriting
Fraud
Compliance Training
Call Monitoring
Customer Contact
Compliance Oversight
Internal Audit
Independent Audit