LEARN2COMPLY
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Policies and Procedures describe a company’s operating practices and how they adhere to consumer protection laws. They are active and live documents that are expected to change as a company finds defects in their operations.
Any change to a company’s covered policy or procedure must first be reviewed by a compliance committee and if agreed upon and updated through the Change Management Policy instructions. Regulators will inspect your documents to ensure lenders and servicers are following this process.
Learn2Comply develops its client’s policies and procedures to meet regulators expectations and train clients on how to operationalize and audit them.
| Policy | Description |
|---|---|
| Regulatory | |
| AML | Anti Money Laundering |
| FDCPA | Fair Debt Collections Act |
| TILA | Truth in Lending Act |
| BSA | Bank Secrecy Act |
| EFTA | Electronic Fund Transfer Act |
| ECOA | Equal Credit Opportunity Act |
| UDAAP | Unfair, Deceptive or Abusive Acts and Practices |
| GLBA | Gramm-Leach-Bliley Act |
| FCRA | Fair Credit Reporting Act |
| Reg. P | Privacy |
| Reg. B | Fair Lending |
| CIP | Customer Identification Program |
| OFAC | Office of Foreign Assets Control |
| TSR | Telemarketing Sales Rule |
| TCPA | Telephone Consumer Protection Act |
| Regulatory Related | |
| Change Management | |
| 3rd Party Vendor Management | |
| Complaint Management | |
| Data Handling and Information Security | |
| Underwriting | |
| Fraud | |
| Compliance Training | |
| Call Monitoring | |
| Customer Contact | |
| Compliance Oversight | |
| Internal Audit | |
| Independent Audit | |
