Cindy Riggs, Executive Director of Compliance –

Prior to joining Learn2Comply in 2015, Cindy had served in the Collection/Financial Industry for more than 30 years. During that time, she held Executive Management positions in several areas including Compliance, Client Services, and Business Development. She has led in the development, implementation, and management of all aspects of Regulatory Compliance Programs, as well as internal initiatives such as Quality Assurance, Complaint Management, Licensing, Training, and CFPB readiness. She has also played key roles in development of interdepartmental process that enhanced operational expertise and results, while maintaining a balanced and compliant environment. Cindy finds her strengths in: Development of Policy and Procedures and Processes, Root Cause Analysis, Problem Solving, Trending, Mitigating Risks, Working knowledge of state and federal regulations, Developing Client Relationships, evaluating and determining client needs, Licensing (State and Federal Regulations) and Audits​

Jeff Joyce, Director of Compliance –

Jeff Joyce, Director of Compliance has over 25 years of experience in the financial industry, beginning in debt collections with a focus on compliance. He advanced into debt collection and lending compliance before moving into executive management, where he led compliance, licensing, quality assurance, and regulatory functions. In this role, he strengthened interdepartmental communication to improve operations while ensuring a balanced, compliant environment. Jeff now oversees compliance programs for lenders and continues to expand his expertise through seminars, conferences, and certifications. Known for his strong communication skills, he effectively engages with both clients and regulators, bridging compliance and operational perspectives.

Dawn Musselman, Senior ComplianceManager –

Dawn Musselman, Senior Compliance Manager has served in the Collection/Financial Industry for 25 years. During that time, she held Executive Management​ positions in several  areas including Compliance, Client Services, Legal, and Administration. She has been part of the​ development, implementation and management of all aspects of Regulatory Compliance Programs, as well as internal​ initiatives such as Quality Assurance, Complaint Management, licensing, Training and CFPB readiness.