Account Notation | yes | yes | |
ADA - Telephone Relay | yes | yes | |
AML/BSA | yes | yes | |
Anti-Corruption - Bribery-Gifts | | yes | |
Attorney Representation | yes | yes | yes |
Bankruptcy Notification | yes | yes | yes |
Call Calibrations | yes | yes | |
Call Center Coaching | yes | yes | |
Call Center Daily/
Weekly/Month Contests | | yes | |
Call Center Rep
Incentive Program | | yes | |
Call Deescallation | yes | yes | |
Call Escalation | yes | yes | yes |
Call Monitor Disclosure | yes | yes | |
Call Retention | | | |
CBR Report on Behalf
of Client | yes | yes | yes |
Cell Phone Consent | yes | yes | |
Change Management | | yes | yes |
Closing a Loan | | | |
Code of Conduct | yes | yes | yes |
Collections - Call
Frequency | yes | yes | |
Collections - FDCPA | yes | yes | |
Company Name
Disclosure Requirement | yes | yes | |
Compliance Board
Oversight | | yes | |
Confidentiality
Agreement | yes | yes | yes |
Consumer Leasing Act | yes | yes | yes |
Corporate and Social
Responsibility | | | |
Customer Communication - TCPA CAN-SPAM | yes | yes | |
Customer Complaint
Handling | yes | yes | yes |
Customer Identification-
Collections | yes | yes | |
Disaster Plan Testing | | yes | |
ECOA | | yes | |
EFTA & Reg E | yes | yes | |
Elderly Abuse | yes | yes | |
Fair Lending | | yes | |
False or Misleading
Documentation | yes | yes | yes |
FCRA/FACTA | | yes | |
Federal Arbitration Act | | | yes |
Federal Odometer Act | | | yes |
Fraud Detection | yes | yes | |
FTC - Credit Practices Rule | | yes | yes |
Harassment | yes | yes | yes |
Information Security -
GLBA | yes | yes | yes |
Insider Trading | | | |
Internal Audits | | | |
Introduction to
Compliance | yes | yes | yes |
Lead Generation | | yes | |
Left Message Policy | yes | yes | |
Local, State and Federal
Laws | yes | yes | yes |
Magnuson Moss Warranty | | | yes |
Manager Compensation | | yes | |
Manual Letter Policy | | yes | yes |
Marketing | | yes | |
Mini Miranda Disclosure | yes | yes | |
Misrepresentation | yes | yes | |
New Hire Process | | yes | |
Non-Discrimination
Policy - Settlements | yes | yes | yes |
Notification & Removal
of Incorrect Number | yes | yes | yes |
OFAC | yes | yes | |
Ombudsman/Whistle-
blower | yes | yes | yes |
Pause - Call Recording
Policy | yes | yes | |
Permitted and Conve-
nient Call Times | yes | yes | yes |
Predictive Dialer | | yes | |
Privacy - GLBA | yes | yes | yes |
Probate Notification | yes | yes | yes |
QA Monitoring | yes | yes | yes |
Record Retention | | yes | yes |
Retail Installment Sales Acts | | | yes |
SCRA/MLA | yes | yes | |
Second Voice
Verification | yes | yes | |
Telemarketing Consumer Fraud
and Abuse Prevention Act | yes | yes | |
Telemarketing Sales Rule | yes | yes | |
Terminating Call While
in Conversation | yes | yes | |
TILA | yes | yes | |
UDAAP | yes | yes | yes |
Uniform Commercial Code | yes | yes | yes |
Use of Fictitious Names | yes | yes | |
Vendor Oversight | | yes | |
Verbal Cease & Desist | yes | yes | yes |