Learn2Comply
Knowledge Management System
Regulatory Compliance Training, Testing & Reporting

Learn2Comply’s on-line training and testing program, Knowledge Management System (KMS) is designed to meet the training, testing, and reporting requirements of regulators.

The KMS is comprehensive covering all regulatory training and most call center training needs. The chart below lists courses available today (more are added weekly):

demo

CourseCall Center RepsMgmt/SupervisorBack Office
Account Notationyesyes
ADA - Telephone Relayyesyes
AML/BSAyesyes
Anti-Corruption - Bribery-Giftsyes
Attorney Representationyesyesyes
Bankruptcy Notificationyesyesyes
Call Calibrationsyesyes
Call Center Coachingyesyes
Call Center Daily/
Weekly/Month Contests
yes
Call Center Rep
Incentive Program
yes
Call Deescallationyesyes
Call Escalationyesyesyes
Call Monitor Disclosureyesyes
Call Retention
CBR Report on Behalf
of Client
yesyesyes
Cell Phone Consentyesyes
Change Managementyesyes
Closing a Loan
Code of Conductyesyesyes
Collections - Call
Frequency
yesyes
Collections - FDCPAyesyes
Company Name
Disclosure Requirement
yesyes
Compliance Board
Oversight
yes
Confidentiality
Agreement
yesyesyes
Consumer Leasing Actyesyesyes
Corporate and Social
Responsibility
Customer Communication - TCPA CAN-SPAMyesyes
Customer Complaint
Handling
yesyesyes
Customer Identification-
Collections
yesyes
Disaster Plan Testingyes
ECOAyes
EFTA & Reg Eyesyes
Elderly Abuseyesyes
Fair Lendingyes
False or Misleading
Documentation
yesyesyes
FCRA/FACTAyes
Federal Arbitration Actyes
Federal Odometer Actyes
Fraud Detectionyesyes
FTC - Credit Practices Ruleyesyes
Harassmentyesyesyes
Information Security -
GLBA
yesyesyes
Insider Trading
Internal Audits
Introduction to
Compliance
yesyesyes
Lead Generationyes
Left Message Policyyesyes
Local, State and Federal
Laws
yesyesyes
Magnuson Moss Warrantyyes
Manager Compensationyes
Manual Letter Policyyesyes
Marketingyes
Mini Miranda Disclosureyesyes
Misrepresentationyesyes
New Hire Processyes
Non-Discrimination
Policy - Settlements
yesyesyes
Notification & Removal
of Incorrect Number
yesyesyes
OFACyesyes
Ombudsman/Whistle-
blower
yesyesyes
Pause - Call Recording
Policy
yesyes
Permitted and Conve-
nient Call Times
yesyesyes
Predictive Dialer yes
Privacy - GLBAyesyesyes
Probate Notificationyesyesyes
QA Monitoringyesyesyes
Record Retentionyesyes
Retail Installment Sales Actsyes
SCRA/MLAyesyes
Second Voice
Verification
yesyes
Telemarketing Consumer Fraud
and Abuse Prevention Act
yesyes
Telemarketing Sales Ruleyesyes
Terminating Call While
in Conversation
yesyes
TILAyesyes
UDAAPyesyesyes
Uniform Commercial Codeyesyesyes
Use of Fictitious Namesyesyes
Vendor Oversightyes
Verbal Cease & Desistyesyesyes
LEARN2COMPLY Call Us: 888-570-1161 X109 | Email: rickw@learn2comply.net